Verbal abuse is a form of emotional abuse. It may involve obvious aggression: yelling, insulting, name-calling. It may also be more subtle: jokes that make you feel disrespected, constant criticism, a disregard for your thoughts or feelings, blame and accusations that come out of nowhere. If you are being bullied or abused, take steps to remove yourself from the situation. If you are forced to confront an agitated person who is being verbally abusive, de-escalate the situation with calm, firm speech.
Method One of Three:
Responding in the MomentEdit
1Refuse to emotionally engage. When someone speaks to you in an abusive way, they are trying to control your behavior. They want you to react by getting upset. They are trying to force you to pay attention to them and to give them power. Your response may be to defend yourself and to try to control them, in turn. Don't. The best thing you can do is to turn your attention to yourself and keep control of your own behavior.
- Don't let yourself be dragged into an argument or an ugly scene.
- Do not defend yourself against accusations and insults. That would be taking them seriously. Say, "I'm sorry you feel that way."
- If you are talking to someone who likes to get a rise out of you and then say that you're too sensitive, don't expose your vulnerability by getting upset or appealing to his sympathy.
- If you are being bullied by a schoolmate, dismiss them. Show that you aren't interested in his opinion. You might smile and say, "Yeah, I'm not here for that."
- When you are being insulted, mocked, yelled at, threatened, or otherwise verbally abused, take a deep breath. Speak in a calm, even voice. Do not yell or mutter.
- Remind yourself that nobody has the right to put you down, and that what is happening is not something you deserve.
2Set boundaries. When you are being verbally abused, explain that you will not engage with the behavior, set consequences, and stick to them. Say "I would be happy to talk to you about this issue, but I am not going to speak to you when you are yelling/insulting me/threatening me/putting me down/speaking in a sarcastic tone of voice." If she says she is just joking, say "I don't like that joke, and I am not interested in talking to you when you talk to me like that."
- If she continues to harass you, set a consequence. Say, "I will talk to you about this when we can both act calmly; however, I will not stay here and be abused. If you keep speaking to me in that tone, I will leave the house."
- Make sure to follow through on whatever consequence you set. If you said you will leave the house, leave the house.
3Walk away. If a boundary you set is crossed, or if you feel unsafe, leave. If you are home, you can go to another room or leave the house. If you are being verbally abused by someone you don't know or don't have any reason to talk to, walk away if you feel safe doing so. You don't have to put up with abuse.
- Return only if it is safe. Leaving your house is a good strategy if you have a partner or other family member who gets angry and needs to calm down. In these cases, leave for an hour or two and come back when you feel ready.
- However, if the abuser is more inclined to stay angry, to escalate into violence, or to seek some sort of revenge, stay away. If there are children or other vulnerable people in the house, take them with you.
- If you are being randomly verbally abused by someone you don't know, either stay silent or say, "I would appreciate that you not speak to me in that tone of voice," and move on to a place of safety as soon as you can.
4Get help. If you are being verbally abused at work or at school, report your abuser to someone higher up. Enlist help from friends and colleagues as well. If you are being abused by a partner, take steps to remove yourself permanently from the situation. If your child or other dependent is verbally aggressive, set strict limits and seek help for them.
- Never stay silent about verbal abuse. Let others know what you are going through. Abuse can escalate, and verbal abuse can get in your head. Friends, family, and others can help.
- If you or someone you know has been experiencing verbal abuse for a prolonged period, find a good therapist as soon as possible.
Method Two of Three:
De-Escalating a Risky ConfrontationEdit
1Recognize verbal abuse that may escalate to violence. There are times when you will be forced to engage with a person who is being verbally abusive. For instance, you may be alone and cornered by a mentally unstable person. You may be the teacher in a classroom where a student is insulting classmates, or the manager in a store where a patron is yelling. In these situations, it will be your job to de-escalate the abuse for reasons of safety.
- Recognize the symptoms of agitation. The person may speak quickly, and may raise her voice or speak in a high pitch.
- Agitation brings on certain kinds of verbal abuse. These may include cursing, threatening, insulting, demanding, and making illogical statements.
- Aggressive posture, pacing, shaking, gesturing erratically or making fists are other signs of agitation.
2Use calm body language. Take a deep breath and exhale. Look as calm and as certain of yourself as you can. Look into the eyes of the person you are speaking to, but don't stare them down, as this can appear threatening. Get eye-level with the agitated person. If he is standing, stand, but make sure you give them space.
- Move slowly and deliberately.
- Relax your hands and do not cross your arms.
- Stand at an angle from the agitated person. Standing or approaching an agitated person at an angle is less likely to appear threatening.
- Do not turn your back or approach the agitated person from behind.
- Stand with more physical distance than you normally would.
- Getting close to someone who is agitated may cause them to panic and escalate into violence.
- If you notice someone showing signs of increased agitation, step to the side and continue talking to them.
3Speak in a calm, even voice. Regulate your volume and tone. Speak evenly, slowly, and at an ordinary volume. Do not raise your voice to be heard over yelling. Instead, wait for the abuser to take a breath, and speak then. 
- Take a deep breath if you notice your voice wavering or if you are speaking too quickly or loudly.
- If you are afraid, you may speak too quietly. Take a deep breath and project your voice, speaking from your diaphragm.
4Speak respectfully. Use an abundance of respectful language. Say "Please," "Thank you," "I'm sorry," "If you don't mind," "Sir," "Ma'am," "Mr." "Ms." and, if you can, the name of the person you are addressing. Avoid challenging, threatening, bossing, or shaming the agitated person.
- Repeat what the person is saying to reassure her that you are listening. If she says "I can't get any help and you're not helping!" say, "I hear that I haven't given you the help you need," then ask her how you can better help her.
- Affirm what she is saying with nods and brief verbal responses, like "I hear you," "Okay," "I see."
5Engage the person's problem. Be honest with all your information if possible. If the information you have will upset the person further, explain that you will discuss it when you can speak together calmly. 
- Do not defend yourself or others from insults or accusations: they are meant to drag you into an argument, which will not help anyone.
- Answer real questions. If someone asks, "Who the &*#@ are you," respond with your name and title.
- Ignore fake questions. To a comment like, "Why are you such a &*#@?" you might respond "I'm sorry you feel that way."
- Ask open-ended questions to get more information and to encourage the agitated person to slow down and think rationally.
6Set firm limits. Explain that you cannot help the person when he is speaking abusively. Stay present with them, but explain that you are not negotiating with them during the outburst.
- Offer options. Say, "Would you like to step into the hallway and continue our discussion in a quieter tone of voice, or would you like to come back again tomorrow and discuss this then?"
- Offer empathy for feelings, but not for abusive behavior. Say, "I am very sorry that we failed to help you with this, and you have every right to feel angry. You do not have a right to make threatening remarks, however."
Method Three of Three:
Escaping Chronic AbuseEdit
1Scan your relationships for kinds of verbal and emotional abuse. You can be emotionally abused by a partner, a parent, a friend, or anyone you are close to or who has power over you. Verbal abuse expert Patricia Evans defines the following 15 categories of abuse:
- Withholding. If a loved one does not share feelings, thoughts, or any intimate information with you, especially when you solicit it, she is withholding.
- Blocking or diverting. This is a form of withholding in which the abuser chooses all the topics of conversation. She may tell you that you are talking too much or complaining too much.
- Countering. Countering is unnecessary argumentation. This is when someone tries to dismiss or "disprove" your feelings, thoughts, and opinions on a regular basis.
- Discounting. If you are told you are too sensitive, too dramatic, "making a big deal out of nothing," too serious, or too immature, you are being discounted. Your judgment and self-preservation are being attacked.
- Abusive joking. If someone makes jokes that upset you or hurt your feelings, she is being abusive by joking. If you express your feelings and she says, "It was just a joke," she is using a form of discounting.
- Blaming and accusing. If someone blames you for things that are not your fault, accuses you of doing things you did not do, this is an abusive behavior. Many abusers can't stand taking responsibility for their own failures, and will take their anger out on you.
- Judging and criticizing. If someone constantly puts you down by criticizing you or putting a negative spin on your actions, she is being abusive. These statements tend to start with "You," as in, "You're getting fat," or, "The reason you don't have any friends is you have nothing to say in conversations."
- Trivializing. An abuser will attempt to diminish you by making light of your work, your pleasures, and your choices. If you are proud of something and someone responds with "Isn't that pretty standard?" she is trivializing.
- Undermining. If someone takes issue with everything you say, questions your authority constantly, and never takes your word, she is undermining you.
- Threatening. Threats of violence to you are abuse, even if they are never followed through on. Someone threatening to hurt herself "because of you" is a common form of abuse designed to control you. Threats without violence are also common, such as a someone saying that you will be broadly judged if you don't follow her advice.
- Name-calling. Someone who insults you by calling you names, expletives, and words that imply you are oversensitive is abusing you. Names like "Idiot," "Crazy," "Ugly," or statements like "You're acting like the victim," or, "You think you're so special," are verbal abuse.
- Forgetting. If someone consistently forgets things that are important to you, this is a form of abuse, as she should have made the effort to remember.
- Giving orders. If someone tells you to do things, demands anything, or otherwise bosses you, this is verbal abuse.
- Denial. If your abuser denies her abuse and rationalizes it instead of listening to you and caring about the effect she has on you, she is engaging in denial.
- Anger. This kind of abuse involves yelling, screaming, getting suddenly agitated, or using physical force.
2See a therapist. If you are in an abusive situation, or if you think you might be, speak to a professional. You will need the perspective of a licensed therapist or counselor to sort out your feelings. If you are worried about expense, look for a social worker or call your insurance to see what options you have.
- If a potentially abusive family member is willing, go to therapy together. A family member who is willing to go to therapy with you may be able to break out of abusive patterns.
- If your partner offers to enroll in anger management, ask for therapy instead. Anger management does not help with abuse.
3Reach out to friends and family. A common symptom of abuse is that you become isolated from your support network. Make regular dates with friends, and stay in touch with friends and family members you love. Be honest with your friends and family about your home situation. Maintain your own life: you shouldn't feel forced to share all friends and activities with your partner or other abusive loved one.
4Protect children from verbal abuse. If your child or a child you know is being verbally abused, don't just stand by. Verbal abuse has devastating longterm effects on children, and often escalates to physical abuse. 
- If you think you know a child who is being verbally abused, you can call (800) 422-445 for advice.
- If you are certain a child is being verbally abused, report the abuser to your local Child Protective Services (CPS).
5Leave. If you realize you are living with an abuser, and your situation is not improving, leave. If you feel endangered, leave. If you have children, leave. If the abuse becomes physical, leave. If you are ready to leave, leave.
- If you think you might want to leave eventually, start saving money and alert some trusted friends.
- If you have nowhere to go, or if you just need help, call a local domestic abuse program. They might be able to locate a shelter for you where you can stay until you relocate away from the abuser.
- Call the domestic abuse hotline for advice on where to go and how to do it.(1−800−799−7233), or visit their website: http://www.thehotline.org/
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How can I face someone who is rude in temple?Answered by wikiHow Contributor
- Avoid that person. If you can't, speak to the temple leader. A religious gathering is supposed to be a community, a beautiful thing that expresses humanity. If someone is impeding that, they should know about it.
I am a 71-year-old widow who has a 78-year-old widower friend. He constantly verbally and emotionally abuses me because I will not have sex with him. He has sexual relationships with other women. He is not willing to commit to me only. How can I handle this situation without risking our friendship?Answered by wikiHow Contributor
- This friendship does not sound like it's worth saving. If he's not willing to commit to you, walk away.
I have a male co-worker yelling at me, walking into the bathroom on me and throwing away my lunch. What can I do?
- In contrast to personal life, professional environments are strictly regulated. There are laws in place governing employees' conduct while at work, and everything you describe violates those laws. He is in breach of the law, and is therefore liable for persecution under these laws. All you have to do is notify your superior or the human resources department. Yelling at you is verbal abuse. If you are a woman, then him entering the ladies' room is sexual harassment, and the lunch thing is psychological abuse. All are extremely serious and give you strong grounds for a formal complaint. Don't take it, act.
Last fall, I got verbally abused by my friend on social media. He asked me why I blocked his friend on FB. I told him it wasn't his business, then things went crazy. What should I do? We were best friends.
- You are right. Your reasons for blocking someone are yours, and you don't have to share them with anyone if you don't want to. It sounds like after that, you both went at least a little off into the deep end, so I would suggest that whatever he said after that cancels out against whatever you said after that. It's tough, but you're right at the end as well: you 'were' best friends. An episode like that is a chance to get to know someone better, for better of for worse. If you can make amends, your friendship could grow stronger, but it might already be over.
How do I help out my friend who gets physically, verbally, and emotionally abused?
- If there is a serious problem, with immediate danger, you should involve the authorities. However, this is a very big step with serious consequences. Before you do that, ask your friend for her thoughts on the subject, but if you're not satisfied, stick to your plan of calling the authorities. Alternatively, consider involving someone else you trust: your parents, a professor or teacher or counselor, or even a good friend. Ask for advice until sufficient action has been taken to end this abuse.
I am married and my husband is verbally abusive and has put his hands on me one time. Do you think he is capable of changing? He has bipolar, he is checking into a hospital to get help.
- Yes, people can change. Some people say getting hit once or twice is not grounds for divorce, some say it is, it's up to you. But it sounds like he understands something needs to be done and he's working on it. Give it the benefit of the doubt, see how it goes. At the same time, let a few people you trust know what's really going on. This primes them to look for signs and to react immediately if they suspect something. Not too many, or it makes it impossible to ever have any friends over, but tell them you suffered verbal and physical abuse but are giving it some time.
My friend's grandma is being treated like she is nothing by her husband. He keeps forcing her to doing things even though she is in constant pain and is unable to walk because of it. What can I do?
- You can express your concern towards your friend, and state that you are worried enough to take action, such as calling the police. But really, this is not up to you. First, your friend's grandma should take action; if she can't or won't, then her children (i.e. your friend's parents) should, then, your friend should urge their parents or their grandma to stand up for herself. All you can do is push for them to take action. Or, in a social situation, address the husband directly, but politely, saying you find his behavior unacceptable; just remember that's an opinion, not a fact, and you might face stiff protest from everyone.
I am a nanny who is being verbally harassed at work repeatedly. The parents know and have done nothing about it. I feel like quitting, but I don't want to leave the youngest kid behind.
- It's unclear who is verbally abusing you. If it's the oldest kids, as a nanny you have the replacement authority of a parent and they had better well listen to you and respect you. Which is true, whoever is abusing you. Also, as this is a professional situation, abuse is regulated by law and your employer can be held accountable for not safeguarding you from abuse. Finally, I would seriously consider quitting. No one needs this in their life. As for the youngest kid, well, what example are you setting by just accepting the abuse? Teach it by example how to face these situations, even if that means to leave.
A person is constantly trying to provoke my friend; what should my friend do?
- One way to go is to confront that person. You could consider going with your friend, but your friend has to do all the talking, you're just there for support. Preferably, in a public setting, where others can hear your friend telling the provoker off. Clearly state: "Look, you are always provoking me and I'm not having any of it, so back off, leave me alone". Don't threaten, don't say "if you don't..."; just to confront the person is enough.
My mom shouted at my younger brother, saying negative words because he forgot his shoes when he was playing. I asked her to apologize to my brother for those harsh words, but she didn't. What can I do?
- You should at all times respect your parents, while at the same time protect the ones you love. You have done well to stand up for your beliefs, but she is your mother, she cannot relinquish her parental authority and submit to you just like that. She's the adult, she decides what happens. In this case, it sounds like she may have gotten a little frustrated with your brother, perhaps some stress, tiredness or tardiness were at play.
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