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How to Cancel an SBI Credit Card

The SBI card is a credit card offered by the State Bank of India. If you need to cancel your SBI card, make sure that all of your pending transactions have posted to the account. Once everything is posted, confirm that your account has a zero balance. Call SBI to cancel your credit card account and destroy your card.

Part One of Two:
Checking The Status of Your Card

  1. 1
    Take a look at your credit card statement. Make sure your payments are up to date. You cannot cancel your card unless you have a zero account balance. Cardholders can access their statements online at or by calling the customer care number.[1]
    • You’ll find the customer care number on the back of your card and on the card statements you receive.
    • Check your most recent statement to verify your credit card balance at the end of the prior month.
  2. 2
    Confirm that any recent credit card payments have posted to your account. Make sure to pay for all transactions that you have made during the current billing cycle. These are transactions that have occurred since the end of the prior month.[2]
    • Use your credit card receipts to verify the total expenses that you’ve incurred since the end of the prior month.
    • Remember to cancel any automatic payments that post to your card each month for products and services. Call the company and cancel your automated payment. The company may require you to cancel the planned payment several weeks before it is due. Take those situations into account before you cancel your SBI credit card.
  3. 3
    Wait to cancel your card until all payments have posted. If a card payment or a credit card expense has not posted to your account, wait until all transactions have posted before you cancel your card. You want a full accounting of all activity.[3]
    • Compare your online account activity with your hard copy receipts.
    • You should also compare the online transactions with your documentation of any payments, such as a card payment posting to your personal bank account.

Part Two of Two:
Canceling Your Account

  1. 1
    Call SBI customer care to cancel your card. Their number is on the back of your card, or listed on your card statements. You’ll also find the number online.
    • Go through the automated prompts to get to the right place. You will be asked to enter your credit card number and date of birth.
    • Once you get to an operator, ask them to close your account and cancel your card. They will usually process your request within two weeks.
  2. 2
    Keep the SMS number you receive. The SMS number is a reference number that is sent by text. Keep this number for your files. This number verifies that your account was cancelled.
    • Do not use the card or card number for any future purchases.
    • Once your card has been cancelled, destroy it by cutting your card in half, diagonally.
    • Wait to receive a confirmation letter in the mail. It may take several weeks for SBI to cancel your account. If you have not received a letter by the next billing period, contact SBI at the customer service number to verify that they have cancelled the card.
  3. 3
    Protect your credit rating. Remember that credit card companies can report your card use to credit reporting agencies. The agencies used this data as a factor in determining your credit rating.[4]
    • Fraudulent use of your credit card can damage your credit rating. To prevent someone from using your card, cut the card as instructed by SBI.
    • Check your last credit card statement to confirm that all of your final transactions were legitimate.
    • If incorrect information is reported to a credit agency, call your credit card company to get the information corrected. This will also prevent your credit rating from being damaged.

Community Q&A

Add New Question
  • My SBI Credit Card has not been used for the last three months and there is no balance on my card. Do I have to apply for cancellation, or it will be done automatically?
    Answered by wikiHow Contributor
    • You will have to apply for cancellation, or else you would have to accrue annual charges et cetera, even if you do not use the card.
    Thanks! 32 8
  • If you close an SBI credit card, does your credit rating get affected?
    Answered by Rajmohan Kathiresan
    • Yes! Not only an SBI credit card, closing any credit card might affect your credit rating. There has been a long time request/expectation to de-couple credit card and loan credit rating.
    Thanks! 41 22
  • What do I do if customer service is useless when trying to cancel a credit card?
    Answered by Donagan, Top Answerer
    • Stop using the card. Cut it up and throw it away. If you owe money on the card, pay if off as soon as you can. Failure to do so can hurt your credit score. The card company will eventually contact you, and you can cancel at that point.
    Thanks! 28 26
  • I lost my SBI credit card 10 years ago, and I have forgotten my credit card number. How do I cancel it?
    Answered by wikiHow Contributor
    • While 10 years is a long time, the bank will still have your details. Contact customer care and give them your name, your PAN number, and your date of birth. Once they have verified your details, ask them to close your credit card account.
    Thanks! 6 3
  • If I cancel the credit card, will the annual charges stop automatically?
    Answered by wikiHow Contributor
    • Yes, but canceling the card normally takes 2 - 3 weeks to process.
    Thanks! 3 2
  • How do I cancel a credit card online?
    Answered by wikiHow Contributor
    • You have to call customer care and ask them to cancel it. There's no online process for closing a card.
    Thanks! 1 5
  • How do I cancel an SBI credit card if I have paid the current outstanding amount and the card is permanently blocked? Do I even need to do anything or did SBI already close it?
    Answered by Mohit Singh
    • The only way to cancel or discontinue your account is by calling SBI Customer Care 1-800-180-1290 and asking them to do so. Paying outstanding amounts is good practice and should be paid first, but then you need to call.
    Thanks! 0 0
  • After calling the customer care and cancelling the card/account, will I get an SMS/Email (containing any reference number) confirming the cancellation?
    Answered by Mohit Singh
    • Yes, you will get an SMS saying your account XXXX has been cancelled. You will also get an email to confirm on the same. Make sure once your card is cancelled to cut your card in to multiple pieces.
    Thanks! 0 0
  • Will I be charge without activate the card while receiving I would like to terminate?
  • I have not received my credit card yet, but I just received a message that there has been a transaction and a total amount due. What should I do?
  • Does my credit rating get affected when I clear my total outstanding balance and close my card?
  • If I don't use my SBI credit card, do I still have to pay the charges regularly and how can I get out of it?
  • How do I cancel a credit card if my mobile number is changed, but not updated on the card?
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Quick Summary

To cancel an SBI credit card, wait until all payments have posted and there is no balance on the card. Then, find the customer service number on your card or statement, and call SBI customer care. Enter your card number and date of birth, and follow the prompts to talk to an operator. Once the operator is on the phone, tell them you would like to cancel your card. Keep the SMS number that you receive as confirmation, and destroy the card to prevent theft.


  • If you cancel the account in the middle of a billing period, you may receive a statement in the following month. If you receive statements more than 30 days after you cancel your account, contact customer service.
    0 Helpful?  0


  • Do not report your card as lost or stolen as a means of canceling your account. Per the terms and conditions of the card, SBI may contact the authorities regarding the loss or theft.
    4 Helpful?  3
  • Avoid defaulting on your card in an effort to cancel the account. Doing so will adversely affect your credit rating and subject you to debt collection calls, emails and letters from SBI cards. SBI may also sell the account to third-party collection agencies.
    8 Helpful?  15

Expert Review By:

Entrepreneur & Retired Financial Advisor

This version of How to Cancel an SBI Credit Card was reviewed by Michael R. Lewis on April 21, 2017.

6 votes - 83%
Co-authors: 18
Views: 273,633

Reader Success Stories

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    Aug 9, 2017

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