Authorized Shipping Outlets used to be the name for third-party retail locations affiliated with the shipping company UPS. These locations would provide various packaging services, including shipping and receiving. Third party package processing and shipping programs through the UPS are now called UPS Commercial Counters. You can apply to set up a UPS Commercial Counter within your retail business through the UPS-affiliated company called Package Express Centers.
Method One of Three:
Applying to Become a UPS Commercial CounterEdit
1Fill out a Partnership Qualifying Survey. Package Express Centers (PEC) provides a one-page questionnaire to help determine your business’s eligibility to open a UPS Commercial Counter. This form can be filled out in a few minutes, and is available via a link on the PEC website. After submitting the survey, an account manager from PEC will evaluate whether or not a UPS Commercial Counter would be viable at your location.
- If you would prefer to print and fax the survey, you may do so using the fax number 800-570-0683.
2Include basic information and level of interest. The survey requires basic information about your business, such as name and location. You will also have to indicate your interest in opening a UPS Commercial Counter using a numerical scale. The higher the number you indicate, the higher interest you’ll convey.
- Answer all of the questions, most of which are multiple choice about your business’s traffic, clientele, advertising, and expectations.
3Consider the role that Package Express Centers will play. Essentially, Package Express Centers has teamed up with UPS to manage in-store UPS Commercial Counters. Consider PEC to be your proxy to UPS. PEC will not only review your application, they will also guide you through the implementation process of a commercial counter if your business is deemed eligible.
- As an independent retailer, you will receive support mostly from PEC.
- PEC’s primary role will be increasing traffic to your store. They do this by providing almost everything you need.
- Specifically, PEC will provide UPS certified software and signs, hardware, training, marketing material, and around-the clock live support.
4Contact Package Express Centers directly. The PEC website includes a contact page with several options. There is a short form to fill out and contact them via email. Their mailing address and fax number are also publicly posted. Perhaps the easiest and quickest way to contact PEC is to call 1-800-274-4732.
- Additional contact information will be provided to you for support once your UPS Commercial Counter begins operation.
Method Two of Three:
Operating a UPS Commercial CounterEdit
1Download PEC and UPS software. All of the software you’ll need is available under the “Support” tab on the PEC website. Read all of the instructions about downloading software download before doing so. If you do not already have a compatible computer and monitor for use at your commercial counter, these can be purchased through PEC. See the “Supplies” tab on the PEC website.
2Consult PEC’s training guides. The best place to start learning about how to run a UPS-affiliated package processing and shipping center is the PEC website. Here, you’ll find tutorials and manuals that will train you and your staff to learn how to navigate PEC and UPS software, advertise and promote your in-store UPS Commercial Counter, and help safely prepare packages for shipping. 
- In particular, go through the Package Express Center Training tutorial. This will guide you through instructions on how to use the computer interfaces you’ll need to know. It includes visuals on how to navigate all the tasks necessary to ship or receive a package, and concludes with the specifics about what information needs to be shared with UPS each day.
3Increase traffic to your store. Mainly accomplished via advertising, PEC can help you increase the number of people who come to your store. Customers that use your shipping services may also be drawn to other services or products your business provides. The PEC website contains a guide on specific advertising options, but there are a few steps you should be sure to take.
- Have your business listed on the UPS Store Locator. This will be automatic once your commercial counter is up and running, but ensure the information on the UPS website is accurate.
- Buy official UPS signs. Get signs that indicate your business has an in-store UPS Commercial Counter. These signs range in price from $12 to $70, and are available on the PEC website.
- The PEC website also offers other free advertising materials, including print media templates and radio advertising transcripts.
4Purchase shipping supplies from PEC. You can buy shipping supplies and other retail products directly from the Package Express Center. Download an order form from their website, print it out, and simply check the boxes next to the items you need. These may be the hardware necessary to equip your counter, or simply ink refills and shipping envelopes.
- Read the “Traffic and Profit” newsletter included in your monthly invoices. These will include both advice as well as product specials. The newsletters are also available online.
5File a claim about a damaged package. The PEC website also offers a step-by-step guide on filing a claim if a customer’s package is damaged. As directed, file a claim with UPS before filing with PEC. There are certain types of shipments that cannot be claimed for any reason. Be prepared to provide PEC and UPS with both the customer’s information and specific shipping information.Advertisement
Method Three of Three:
Becoming a UPS Access PointEdit
1Draw additional traffic to your business. UPS Access Points offer customers an alternative option to home delivery. Register your business to become an Access Point and become a trusted location for UPS drop-offs and pick-ups. By bringing additional visitors to your store, you will likely generate additional onsite sales and earn return customers.
- Your main responsibility as a UPS Access Point is to hold UPS shipments for customers.
- One on hand, you will be responsible for accepting parcels and packages from UPS drivers and storing them at your location. UPS customers will come and pick up their packages at their convenience.
2Accept packages from UPS customers. People sending packages through UPS will also be able to leave these items at your Access Point. These will include new packages assembled by the sender, as well as returns. UPS drivers will collect these whenever they stop at the Access Point.
3Apply to be a UPS Access Point. You can apply for your business to become a UPS Access Point via the online Access Point Candidate System. This is found on the UPS website. Enter some basic information about your business, including the address. Select the methods of payment your business can receive, as well as the services you’ll be able to offer. Finally, include your business’s hours of operation and submit your application.
- Contact UPS directly with any questions about the application process.
4Receive support from UPS. UPS makes becoming and maintaining an Access Point easy. They will provide training to you and your staff to get the Access Point up and running. Further, they will equip your business with the necessary technology and support to ensure that you can full your UPS Access Point responsibilities.Advertisement
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What kind of payment does UPS offer for setting up a Commercial Counter?Answered by wikiHow Contributor
- UPS pays some Commercial Counters for accepting drop-off packages. These types of payments are based on several factors. Contact PEC directly at 800-274-4732 to determine whether your business may be eligible.
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